I'll never order anything Site to Store from Wal-Mart ever again. Furthermore, I probably won't ever shop at Maysville Wal-Mart ever again... or at least not until I'm sufficiently over being ticked off... but I'm definitely 100% out on Site to Store.
Both of my older kids have asked for bean bags chairs for Christmas for a few years. Patrick and I could either never find them or could find them but they were way too expensive for what they were. This year, I was browsing around on walmart.com and there they were... $17.00 each, every color you could think of. They aren't sold in the store, online only. But shipping from site to store is free so that hooked me. Easy enough, right? I'll order them, they'll go from the warehouse to my local store and then Santa will pick them up, put them in his sleigh and deliver them here on Christmas Eve.
So I ordered Hunter an orange one and Katelyn a hot pink one. This was on November 24th. Three days later, they both ship out and I get tracking codes. Three days or so after that, I get a notification saying the orange one is ready for pick up at the store but the pink one appears to still be in transit. So, I go pick up the orange one and then I wait... and wait... and wait... Every time I login to my walmart account, the pink one still says "shipped". But then one day, the "Track this Package" button finally shows up and I click on it and - surprise - it says that the pink bean bag was delivered to my local store the same day the orange one was. So I call. The store says no, sorry, it's not here, you must be crazy, lady.
I wait a few more days thinking maybe the orange one's tracking info got mixed up with the pink one. Finally, a lightbulb comes on and I put both tracking numbers into the FedEx site directly. I compare times and locations that each stupid beanbag went through in transit and they're completely different. The end result, though, is the same. They were both delivered on the same day to the store and signed for a few minutes apart by a "TTOLER" who is an employee of said store. *sigh* So I call the store and they blow some sunshine up my ass about how there was a mix up and it would arrive by Monday - which brings me to today...
I drive all the way to Maysville - again - to pick up this beanbag that by now I'm regretting buying. (let me add to this that Averi had vaccinations this morning and she's hurting so I'm already upset) I walk back to Site to Store armed with the FedEx website tracking information and delivery confirmation pulled up on my phone. I explain the situation thoroughly to the lady at the counter and show her my phone that says the package had been delivered there twelve days ago and signed for by an employee. She goes to look for it. Nope, sorry, it's not here. So she calls her manager. I show him the same delivery confirmation. He calls TTOLER to the register. She says "Oh yeah, I remember seeing your name. I remember getting two big boxes that were surprisngly light and one said 'vinyl orange' and the other said 'vinyl hot pink'. I signed those in. I bet the pink one is on the trailer." So off she goes with the manager to find my missing beanbag.
20 minutes later...
Manager comes back out to me and says "Sorry, we can't find it" and just looks at me. Suddenly, my calmness is gone. I feel like if I open my mouth I'm going to breathe fire or rip his stupid, smug face off. But I don't. I politely ask him what the hell he means by they "can't find" the item that I paid for. "Well, we can't find it. It's not on the trailer. Maybe it's under something and we can't see it or we might have accidentally given it to someone else but as far as I can tell it's not here." Accidentally given it to someone else? What? At this point, I'm such a weird mix between shocked and angry that I don't know what to say so I just sit and glare back at him silently. Finally, he speaks. "We can give you a call if we find it." So I - again politely - say "No, not IF you find it. You see, I have TWO children who asked for bean bags so I paid for TWO bean bags. Now I have a dilemma wherein I only have ONE beanbag for Christmas and TWO children. How do you think that's going to work out for me? I'm going to need you to go look again because one of your employees signed for it when it was delivered here." His response "I could sit here and argue with you all day but that bean bag could be anywhere right now. I'll just refund your money and you can order it again and hope it comes in time." Oh my. So I let him know - again - that he could take my $17 and shove it up his ass because that wasn't the point. The point was that now I don't have a Christmas gift for my child that she wanted and that I ordered for her and planned to have for her. This time, he throws in a $20 gift card to sweeten the deal.
So I march to customer service fuming and, I'm sure, sounding less than classy as I tell Paul about it while I walk. The things coming from my mouth certainly weren't ladylike. I get my stupid gift card and my refund and I walk back to the kids furniture hoping to sweet baby Jesus I can find a suitable replacement. But can I? No. I did find bean bags. A black one and a navy blue one. Against my will, I bought a navy blue one because I refuse to have Santa deliver a beanbag for Hunter and not Katelyn. She's probably going to hate it because it's a boy color. And I'm going to be mad all over again on Christmas Eve when I look at an orange bean bag sitting beside a blue one that should have been hot pink. Ugh. Screw you, Wal-Mart. Never again.
I swear one day when I'm 92 with Alzheimer's rolling myself around in a nursing home not knowing if I'm coming or going, someone will show me a picture of Christmas 2011 and I'll say "that damn bean bag was supposed to be pink..."
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